Info about the declaration on accessibility in plain language

Everyone should be able to use websites and apps well.

That should be the case for everyone.

For example, also for

• blind people.
• deaf people.
• People who cannot move all their fingers, which is why websites and apps should be accessible.

This text says:
What is an accessibility statement?

And where can you complain,

• if a website is not accessible?
• if an app is not accessible?

Rules in the law

From September 23, 2020, it has to be like this:

Public bodies need a declaration of accessibility for their websites and apps
a declaration on accessibility.

This is set out in EU Directive 2016/2102.

EU directives apply to all countries in the EU.

The countries must turn the directives into their own laws and regulations.

In Germany, the regulation is called BITV 2.0.

Bremen must also comply with this regulation.

What are public bodies?

Public bodies work for the administration of a federal state or the federal government.

Public bodies are, for example

• Offices and authorities
• Some companies for residential construction
• Schools and some daycare centers

The tax office, for example, is a public body.

Public bodies are also institutions

that almost exclusively receive money from the state.

For example:

• some museums, libraries and theaters
• some swimming pools and sports facilities

A supermarket, for example, is not a public place.

What is the accessibility statement?

The accessibility statement is a text.

The text is

• on all websites of public bodies
• in all apps of public authorities

However, we only ever write: Internet pages.

The declaration on accessibility states:

• Experts can check how accessible the website is.
  The public body can also check this itself.
• If there are still barriers on the website, there is a list of barriers in the declaration.
• Perhaps the entire website does not have to be barrier-free.
  There may be exceptions, in which case a list of exceptions is included in the declaration:
  The public body may not decide on the exceptions itself.There are strict rules for the exceptions.
• The date must also be in the declaration,
  Important:
  The date must not be older than one year.Public bodies must check every year:How accessible is our website?
  And then they have to update the accessibility statement.

Report barriers

You want to use the website.

But you can 't,

because there are still barriers?

Then you can complain.

See the accessibility statement,

where you can complain.

For example:

• with an e-mail
• with a phone call
• with a contact form

Here you can complain about barriers on

on this website:

Phone: 0421 2201 10104

E-mail: pressestelle@stw-bremen.de

You can complain about these things:

• There are barriers on the website and these barriers are not in the accessibility statement.
• You need information from the website, but the information is not accessible.
  For example:
  Your computer cannot read out an important PDF file.
• The accessibility statement is more than a year old.

The public authority has 2 weeks

to give you an answer.

Will the answer take longer than 2 weeks?
Or does the answer not help you?

Then you can complain to this office:

Central Office for Accessible Information Technology
Am Markt 20

28195 Bremen
Telephone: 0421 361 181 87
E-mail: office@lbb.bremen.de

The Central Office will examine your complaint.

The central office then talks to the public body.

And the central office will give the public body a deadline.

The barriers must be removed by this date.

Does the public body fail to meet the deadline?

Then an arbitration board will deal with the dispute.

Important:

You don't have to pay anything:

• nothing for the work of the central office
• nothing for the work of the arbitration board

This text is information about the declaration on accessibility.

Because everyone should know

what rights he or she has.

Do you use websites or apps from a public body?

But there are problems with accessibility?
Then also read the declaration on accessibility
on the website.

The statement contains information on where you can lodge a complaint.

You must first complain to the public body.

Only then can the central office help you.