BAföG Service Hotline

0800 2236341
Mon-Thu 8 a.m. - 6 p.m., Fri 8 a.m. - 4:30 p.m.

Contact persons

Responsibility is still based on the first letter of your surname, among other things.

General telephone consultation hours:
Monday: 9 - 12 a.m. and 1 - 3 p.m.
Wednesday: 9 - 12 a.m. and 1 - 5:30 p.m.
Friday: 9 a.m. - 12 p.m.

Student BAföG (Germany)

First letter of your surname:
A - Eb (Team 301)

A - Ara and Cj - Dal Mr. Wuttig (Room A0420)
0421 2201 13104

Arb - Az and Dam - Ded Ms. Heinke (Room A0420)
0421 2201 13086

Ba - Bod and Dee - Dem Ms. Seebeck (Room A0410)
0421 2201 13078 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Bö - Ci and Den - Dio Ms. Holzkamm (Room A0410)
0421 2201 13087 Usually available Mon., Wed., Fri. between 9 a.m. - 12 p.m.

Head of working group Mr. Geißler (Room A0250): 0421 2201 13010

First letter of your surname:
Ec - Kod (Team 302)

Eri - Gie and Dip - Th Mr. Nüsser (Room A0400)
0421 2201 13084

Gif - Gq and Dr - Eb Mr. Köber (Room A0390)
0421 2201 13071 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Gr - Hoe and Ec - El Mr. Gärtner (Room A0390)
0421 2201 13085

Hof - Kg and Em - Erh Mr. Ekin (Room A0380)
0421 2201 13105

Kh - Kod
Mrs. Krause (Room A0380)
0421 2201 13079 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Head of working group Ms. Petersen (Room A0220): 0421 2201 13020 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

First letter of your surname:
Koe - Ri (Team 303)

Koe - Kuq and Re - Ri Ms. Krause (Room A0380)
0421 2201 13079 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Kur - Meg and Pro - Rd Ms. Geerken (Room A0370)
0421 2201 13088 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Meh - No and Pes - Prn Ms. Scheffel (Room A0370)
0421 2201 13109

Np - Or and Os - Per Ms. Eickhoff (Room A0360)
0421 2201 13090

Head of working group Ms. Berg (Room A0200): 0421 2201 13030 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

First letter of your surname:
Rj - Z (Team 304)

Schv - Sq and Rj - Sal Mrs. Stöckmeyer (Room A0340)
0421 2201 13076

Sr - Vo and Sam - Schmid Mr. Maiwald (Room A0335)
0421 2201 13093

Vp - Z and Schmie - Schu Mr. Häseker (Room A0335)
0421 2201 13096

Working group leader
Mr. Gollnow (Room A0190): 0421 2201 13040

Student BAföG (abroad) & pupil BAföG (at home & abroad)

First letter of your surname:
(Team 305)

A - Bar and Par - Pq Mrs. Schenk Lopes (Room A0310)
0421 2201 13092 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Bas - Cz and Pr - Ras Ms. Papenstein-Ruef (Room A0320)
0421 2201 13108 Usually available Mon., Wed., Fri. between 9 a.m. - 12 p.m.

Da - Grj and Rat - Ro Ms. Wieneke (Room A0320)
0421 2201 13102 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Grk - Kh and Rp - Sa Ms. Kuzyk (Room A0310)
0421 2201 13097 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Ki - Kud and Sb - Scht Ms. Lieb (Room A0300)
0421 2201 13106 Usually available Mon., Wed., Fri. between 9 - 12 a.m.

Head of working group Mr. Bein (Room A0185): 0421 2201 13050

First letter of your surname:
(Team 306)

Kue - Paq and Schu - So Mrs. Thiruchalvam (Room A0300)
0421 2201 13074

Sp - Z N.N. (Room A0290)
0421 2201 13089

Head of working group Mr. Dierks (Room A0180): 0421 2201 13060

Important information for sending e-mails to the Office for Educational Support

Please use the online portal www.bafög-digital.de (alternatively: by post)to submit your application and to submit additional documents, evidence and declarations . No application by e-mail.

As of now, there is only one central e-mail address for BAföG. If already available, the funding number (without dots, e.g. 200000015xxxxxx) must be stated in the subject line to enable direct allocation to the funding case.
In addition, the full name of the applicant must always be given.

Only e-mails that

The system automatically rejects and does not process emails that:

You can only submit legal declarations, such as objections, by e-mail if you have signed the document and scanned it as a PDF.

Inquiries about the processing status / receipt of documents will also not be answered by e-mail. Under"Status of application processing", we provide weekly updates on the date on which we are currently processing yourapplication.

All incoming channels (BAföG digital, sending by post, e-mails) are processed according to the date of receipt. Multiple submissions of the same documents via different channels significantly increase processing times.